Fire department from mobile. How to call firefighters with beeline. Rules for dialing emergency phones from the Tele2 operator

MINISTRY OF COMMUNICATIONS AND MASS COMMUNICATIONS OF THE RUSSIAN FEDERATION
(MINISTRY OF COMMUNICATIONS OF RUSSIA)

ORDER

20.11.2013 №360

On amendments to the Russian system and numbering plan, approved by order of the Ministry of Information Technologies and Communications of the Russian Federation dated November 17, 2006 No. 1422

In accordance with Part 3 of Article 26 of the Federal Law of July 7, 2003 No. 126-FZ “On Communications” (Collected Legislation of the Russian Federation, 2003, No. 28, Art. 2895; No. 52, Art. 5038; 2004, No. 35, 3607; No. 45, article 4377; 2005, No. 19, article 1752; 2006, No. 6, article 636; No. 10, article 1069; No. 31, article 3431, article 3452; 2007, No. 1, item 8; No. 7, item 835; 2008, No. 18, item 1941; 2009, No. 29, item 3625; 2010, No. 7, item 705; No. 15, item 1737; No. 27, 3408; No. 31, article 4190; 2011, No. 7, article 901; No. 9, article 1205; No. 25, article 3535; No. 27, article 3873, article 3880; No. 29, article 4284, item 4291; No. 30, item 4590; No. 45, item 6333; No. 49, item 7061; No. 50, item 7351, item 7366; 2012, No. 31, item 4322, item 4328 ; 2013, No. 19, article 2326; No. 27, article 3450), as well as subparagraph 5.2.10 of the Regulations on the Ministry of Telecom and Mass Communications of the Russian Federation, approved by Decree of the Government of the Russian Federation of June 2, 2008 No. 418 (Collection of Legislation Russian Federation, 2008, No. 23, article 2708; No. 42, article 4825; No. 46, article 5337; 2009, No. 3, article 378; No. 6, article 738; No. 33, article 4088; 2010, no. 13, art. 1502; No. 26, Art. 3350; No. 30, Art. 4099; No. 31, art. 4251; 2011, no. 2, art. 338; No. 3, art. 542; No. 6, Art. 888; No. 14, Art. 1935; No. 21, art. 2965; No. 44, Art. 6272; No. 49, Art. 7283; 2012, no. 20, art. 2540; No. 37, Art. 5001; No. 39, Art. 5270; No. 46, Art. 6347; 2013, No. 13, item 1568; No. 33, art. 4386),

I ORDER:

1. Include in the Russian system and the numbering plan, approved by the order of the Ministry of Information Technologies and Communications of the Russian Federation dated November 17, 2006 No. 142 "On approval and implementation of the Russian system and numbering plan" (registered with the Ministry of Justice of the Russian Federation on December 8, 2006 , registration No. 8572) as amended by orders of the Ministry of Telecom and Mass Communications of the Russian Federation No. 118 dated December 29, 2008 “On Amendments to the Order of the Ministry of Information Technologies and Communications of the Russian Federation No. 142 dated November 17, 2006” (registered with the Ministry of Justice of the Russian Federation February 2, 2009, registration No. 13237), dated July 15, 2011 No. 187 “On Amendments to the Order of the Ministry of Information Technologies and Communications of the Russian Federation No. 142 dated November 17, 2006” (registered with the Ministry of Justice of the Russian Federation on August 17, 2011, registration No. 21646) and dated June 15, 2012 No. 158 “On introducing changes to the Russian system and numbering plan, approved by order of the Ministry of Information Technologies and Communications of the Russian Federation dated November 17, 2006 No. 142” (registered with the Ministry of Justice of the Russian Federation on July 6, 2012 , registration number 24829), the following changes:

a) Paragraph 32 shall be supplemented with the words “, as well as the numbers of the relevant emergency operational services: “101”, “102”, “103”, “104.”;

b) clause 32 1 shall be stated as follows:

“32. 1 For access to subscribers and users of mobile and fixed telephone services:

to the telephone line "Child in danger" single numbers "121", "123" are used;

to the unified citizen support service for consultations when receiving state and municipal services in electronic form, a single number “115” is used. ”;

c) Paragraph 46 shall be supplemented with the following paragraph:

"Number format for access to the relevant emergency services: "101", "102", "103", "104.";

d) in paragraph 1 of Table No. 3 to the Russian Numbering Plan, in the column "Value of the DEF code", the numbers "970-979" shall be replaced by the numbers "972-979";

e) in paragraph 12 of Table No. 4 to the Russian Numbering Plan, the column "Name of the telecommunication service" shall be stated as follows: "Access to telematic communication services";

f) in paragraph 13 of Table No. 4 to the Russian Numbering Plan, the column "Name of the telecommunication service" shall be stated as follows: "Access to communication services for data transmission";

g) in Table No. 7 to the Russian Numbering Plan, paragraphs 1 and 2 shall be stated as follows:

h) in paragraph 3 of Table No. 7 to the Russian Numbering Plan, in line "122", the column "Assignment of a range of numbers for access and service numbers" shall be stated as follows: "Reserve".

2. Send this order for state registration to the Ministry of Justice of the Russian Federation.

Minister N.A. Nikiforov

Which destroys the health of people and property. Often people lose their lives because of it. Therefore, the coordinated work of fire fighting services is so important. Many organizations have emergency numbers, but you can only call them from a landline. How to call the fire department from a mobile?

Now almost everyone has cell phones, so you need to quickly navigate in a dangerous situation and call firefighters. Difficulties with the call may also appear because almost every mobile operator has its own principles of services. It is best to add them to your phone book in advance. Or you need to remember how to call the fire department from your mobile. It will help out in any situation.

Call from popular operators

How to call the fire department from a mobile? It depends on the operator, because each emergency number may be different. If the SIM card "Tele 2" works in the phone, then you need to dial 010.

How to call a fire department from a mobile if the operator is MTS or Megafon? The number 010 is used. But Beeline users in such cases need to dial 001. Knowing these numbers will also help if a fire has become noticeable somewhere.

What is the solution for problems with the SIM card?

There may be such a situation that the card does not work at the right time or there are no funds, although calls to such numbers should be free. There may be other difficulties due to which it will not work to call.

How to call a fire department from a mobile in such situations? You need to use your phone, even if it does not have a SIM card. You must dial 112. This number is valid for all operators.

What needs to be said?

To call the fire department from your mobile, you must provide the dispatcher with basic information. It includes the address, floor, full name and phone number. You also need to say which object is on fire. Other information may be required. It is important not to panic, because in this state even basic information can be forgotten. Everything must be spoken clearly and loudly. When the application is accepted, the fire department leaves the place. Usually, the car leaves immediately after the call, and the dispatcher reports the rest of the information to employees via a walkie-talkie.

Then you need to leave the house, and when the help team arrives, you should show convenient ways to get to the object. But keep in mind that false calls are punishable by law. Offenders are subject to administrative liability. He will be required to pay a fine of 1000-1500 rubles.

False information regarding the threat of mining an object is also punishable. Such pranksters-offenders are subject to criminal liability. In this case, imprisonment up to 5 years is provided. Adolescents under the age of 16 are registered. For the parents of such children, administrative responsibility is provided.

The outbreak of fire is a hazardous situation. In everyday life, it is important to follow safety rules so that such situations do not occur. But if it did happen, you need to act correctly in this situation. And knowing the numbers can always help out.

The effectiveness of providing emergency care to the population directly depends on timely received reliable information about the event. Each person is interested in dialing the required number quickly and without errors and transmitting a message to the dispatcher of the state emergency service according to the profile of her work. To do this, you need to know the emergency numbers or have a list of the most requested numbers on hand at all times.

Calling emergency services from a landline phone

Until quite recently, in order to get through to government agencies providing prompt assistance to the population, it was enough to dial the following numbers on the home phone:

• 01 - fire assistance;
• 02 - police, and later the police;
• 03 - medical emergency;
• 04 - call gas workers in extreme situations;
• 05 - a service that solved problems of a communal emergency nature.

After 2008, a single number was introduced, which made it possible to call people called to provide assistance in case of emergency situations. Number 112 was taken as the basis.

R this time it was widely used in the European Union. In Europe, there is no need to think about what number to dial and in what situations in order to inform the departments concerned about the occurrence of an unusual and dangerous situation. The dispatcher who received the call is obliged to assess the situation and send specialists to the destination. A single telephone has expanded the list of numbers that can be called in case of emergencies of a different nature.

Due to the widespread use of mobile communications, it was necessary to make a decision to replace two-digit numbers with three-digit ones. It was assumed that from 2017 it would be possible to call only three-digit numbers from a wired telephone. However, this did not happen - now you can still get through to the structures providing assistance at the above two-digit numbers.

Who to call in an emergency?

The need to call for help can arise in a variety of situations. It is far from always possible to determine the number of the service that can and should help in this case.

Now there is a single rescue service that will help in any situation. So you only need to remember 3 digits - 112, and this may be enough to start the notification mechanism. After that, the system of providing assistance to the population will begin to work. An urgent call can be made to 112.

However, in unequivocal cases, it is not worth overloading emergency dispatchers. It is better to call specialists immediately.

How to call the firemen?

Firefighters are called to numbers - 01, 101 and 112. If the situation is unambiguous, there are all signs of a fire and the formation of an uncontrolled spread of flame, then you should not disturb the universal rescue service. Calling the fire brigade directly will save time. In addition, when talking with specialists, you can immediately describe the nuances of the situation.

The operator will ask leading questions and give advice on the correct behavior in this situation. Such a preliminary consultation will help to avoid many unpleasant situations associated with panic and lack of knowledge about the algorithm of behavior in a fire.

Even a person who has been trained, for example, at lectures on life safety, in an unusual environment, will not always be able to remember where to run in case of fire and how best to help others. So you need to call firefighters directly, bypassing the operator answering the universal number.

How to call the police?

Emergency law enforcement services should be called only in a situation that has clear signs of wrongdoing. These include:

• infliction of bodily harm;
• theft;
• robbery;
• assault with intent to beat or rape;
• a fight on the street or indoors;
• violation of the rules of residence in apartment buildings;
• hooligan behavior;
• vandalism, etc.

In this area, there are also ambiguous situations when a person cannot figure out for himself what kind of service to call him. In this case, you need to call the universal phone. There, experts themselves will determine the category of emergency.

If criminal acts have caused damage to health, then you should also call the ambulance service. In the presence of bodily injuries of a clearly criminal nature, medical workers themselves will call law enforcement agencies.

How to call rescuers?

The universal telephone number of the rescue service is 112. Each region has its own numbers of the Ministry of Emergency Situations. It is better to call 01 on your home phone. Fire departments are part of the system of the Ministry of Emergency Situations, so the dispatcher can connect with rescuers.

The structures of the Ministry of Emergency Situations provide services on a paid and free basis. In emergency situations that pose a danger to the life and health of people and domestic animals, rescuers leave on a signal from victims or eyewitnesses. However, if it is required to open the door to an apartment tenant who has lost the key, then such a service will be paid.

A call to rescuers may be dictated by the need for psychological or environmental counseling. In this case, you need to explain the situation to the dispatcher and ask the right question.

For example, an emergency call may not be required if a mercury thermometer has been broken or a corrosive liquid has been spilled. Sometimes, to eliminate a small-scale emergency, only specialist advice is needed.

How to call an ambulance?

Emergency medical assistance can be called from a wired telephone at numbers 03 or 103. If a person calls the universal number of rescuers, they will not refuse help, but such an action will not be rational.

However, at the same time, you should contact rescuers and doctors if a person needs both medical care and rescue actions.

How to call the gas service?

The use of natural gas can create an emergency situation, so the gas service is an emergency. When it is called by number 04 or 104, the dispatcher immediately gives advice on the algorithm of actions. Specialists are required to arrive at the scene in a short time. In this case, the person who called the representatives of this service is obliged to provide access to the equipment in the apartment, entrance or house.

Calling emergency services from a mobile phone

Emergency numbers called from a mobile phone are distinguished by the fact that zero is preceded by one.

Making a call to these numbers is allowed even in a situation where there is no money on the phone.

Single emergency call number 112

In Russia, you can use this number to report any cases of an emergency, including:

• fires in settlements and in nature;
• criminal events;
• health problems;
• accidents in the gas supply system;
• communal emergency situations;
• events that have signs of terror.

Thus, through a universal number, you can connect with special services, rescuers, ambulances, police, gas workers, firefighters.

You can call this number not only in the absence of money, but even if the card is blocked or not at all.

Rescue phone number for mobile phone

When schools require emergency phones for a diary, the number 112 comes first, because it is universal. This is followed by numbers 101, 102, 103 and 104. All other telephone numbers are regional in nature, so the numbers of psychological assistance, helplines and protection of children from violence must be specified for this locality.

You can use this number in any country in Europe. In addition, when calling on the unofficial phone number 911 in Russia, the call will be forwarded to the control room of the region's rescuers. This is how the rescue services of Russia, the EU and the USA are connected into a single network.

How to call an ambulance?

With the help of a mobile phone, this can be done through the hotline of the unified rescue service and by calling 103.

How to call the police from a mobile?

If you need to call the law enforcement agencies of quick response from a mobile phone, then you need to call 102 - the police will receive the call and arrive at the place of the call. It is also possible to call the police through a universal number.

How to call the fire department of the Ministry of Emergency Situations?

In order to understand how to call the fire department, it is enough to know that it is part of the system of the Ministry of Emergency Situations. This means that you can call the unified rescue service. However, if the emergency is associated with all signs of the spread of fire, then it is better to immediately call 101.

How to call the emergency gas service?

From a mobile phone, you need to call 104. You can also use the number 112, but it is undesirable to do this, as this will increase the response time of this emergency service.

Why can't I dial 01, 02, 03, 04 from my mobile?

Mobile communication is designed in such a way that 2 digits do not close the signal transfer circuit. This made it necessary to switch to a new calling system through phones with an added unit. However, different operators have their own ways of creating three-digit numbers. For example, in Megafon, MTS and Tele 2, a zero is put after the standard two-digit number. In Beeline, zero must be put in front of the number.

What information must the caller provide?

Each person calling firefighters, ambulance, rescuers or police must report:

• the nature of the emergency (fire, attack, etc.);
• object (place of fire, age of a sick person);
• address of the object (if the event occurred on the street, then the address of the nearest house);
• data of the person sending the message (full name, residential address).

Depending on the situation, the operator can ask additional questions and give advice on further actions before the arrival of specialists.

What awaits people for false calls?

This category includes calls with information that does not correspond to reality. The main identification features of a false call are the emergency object and the nature of the event. If a person incorrectly names the data about his personality, then such information is considered more erroneous than false.

There are 2 types of false calls - deliberate and erroneous. In the first case, a person deliberately misleads emergency response services. In the second case, the person is mistaken in terms of the transmitted information. People from excitement confuse addresses, give out one phenomenon for another, inadequately assess the state of the object.

In such cases, an investigation is carried out and a legal assessment of the situation is given. If the call was deliberately false, then the culprit is expected:

• fines - depending on the severity of the fault, in the amount of 1,000 to 100,000 rubles;
• criminal liability with imprisonment for up to 5 years.

Criminal liability comes for false “mining” of objects. However, calling the police for other groundless reasons can also result in imprisonment for the perpetrator.

Emergency phone numbers should know everything in order for help to come to people as soon as possible. In this case, it will be possible with the greatest efficiency to minimize the material and moral damage caused to people who find themselves in a difficult situation. The efficiency of operational services depends not only on employees, but also on those who ask for help. This must be done competently, that is, without prejudice to all participants, including rescuers, doctors and policemen.

• SIM card, number, tariff

  To find out the name and conditions of the current tariff, go to your Personal Account and select the "Tariff" section or dial a free command * 105 * 3 #

  You can change the tariff

  • on the site: select a new tariff, click on the button "Switch to tariff" on the page;
  • in the MegaFon application or in the Personal Account.

  You can switch to any tariff, except for the archive one. The cost of the transition is indicated on the page of the selected tariff.

  When changing the tariff, the packages of minutes, SMS and Internet connected within the current tariff will “burn out” and will not be valid at the new tariff. The written-off subscription fee is not recalculated.

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  • How to unblock a number?
    • If you run out of money on your account and the number is blocked, replenish your balance. The number is activated after the debt is repaid.
    • If you have not used the number for more than 90 days, it may be blocked. To restore the number, contact the MegaFon salon with your passport. If the number has not been transferred to another subscriber during this time, you will receive a new SIM card with the same number.
      Find out if it is possible to restore the number by sending a free SMS from a valid MegaFon SIM to. In the message, indicate the number you want to restore, the full name of the owner.
    • If the number is blocked after losing the SIM card, you can get a new SIM card with the same number for free by contacting the MegaFon salon with your passport.
    • If you have set a blocking, the number will be unblocked automatically on the day you choose to end the blocking.

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  • How to get a new SIM card while keeping your phone number?

    Apply with your passport to any MegaFon salon in the Home region, on the territory of which the contract was concluded. You can get a new SIM card for free and continue using your number. The tariff and all terms of service remain the same, it is not necessary to conclude a new contract for the provision of communication services.

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  • How to keep your number?

    The number remains yours as long as the balance is positive. If you do not use the number and do not activate the blocking service, then at least once every 90 days you need to use communication services: outgoing calls, incoming calls, sending SMS, sending and receiving MMS, access to the Internet. If you do not use communication services for more than 90 calendar days in a row on tariffs for calls and for more than 180 calendar days in a row on tariffs for the Internet, the subscription fee for keeping the number starts to be charged daily.

    In case of non-use of communication services for any of the subscriber numbers combined on one personal account for more than 90 (ninety) calendar days in a row, the contract for the provision of communication services regarding this subscriber number is considered terminated at the initiative of the subscriber.

    The amount of the subscription fee for keeping the number, the conditions for its debiting and the period at the end of which the contract for the provision of communication services will be terminated and the number can be transferred to another subscriber, is indicated in the description of your tariff. You can find it in the section Tariffs or Archive of tariffs.

    If you do not use communication services for more than 90 days with a zero or negative balance of your Personal Account, the contract is considered terminated on your initiative. If the number has not been transferred to another person, it can be restored by filling out an application in the MegaFon salon.

    If you plan to not use mobile communications for a long time (more than 90 days), block your number.

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  • • Use the service Telephone codes of mobile operators. Enter the mobile number you are interested in in the search bar and click the "Check" button. Under the search bar, the names of the carrier and the region will be displayed.
    • Dial a team * 629 # . Then enter in any format the mobile number you want to check. Information about the operator and the region will be displayed on the screen.

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  • How to renew the contract or change the number?

    You can choose a number when concluding a contract for the provision of communication services or replace your current phone number.

    Pick up a beautiful, easy-to-remember number in an online store or in a MegaFon salon.

    The cost of the room depends on the class of the room: simple, bronze, silver, gold, platinum, and the type of numbering: federal or city. More details about the cost of the room in the description of the Number Selection service.

    The service operates in two modes:

    • one-way: the caller will hear the message "The subscriber's device is turned off or is out of network coverage";
    • two-way mode: the caller will receive an SMS with your new number.

    In any mode, you will receive an SMS with the number of the person who called your previous number.

    The service does not work if the balance on the old number is negative or zero, and also if the old SIM card is blocked.

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  • What do I need to determine the numbers of the callers?

    To do this, you have the Caller ID service, it allows you to determine the numbers of those who call you. The service does not require connection and there is no subscription fee.

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  • Why didn't I get a number?

    The number may not be determined if the caller has activated the AntiAON service. Also, the numbers of clients of other operators or MegaFon clients of other branches may not be determined.

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• Services, options

  Use any convenient way:

  • Go to the section Balances on service packages in your Personal Account.
  • Open the Service package balances section in the MegaFon application.
  • Customize the widget.

  Widget - an element of the MegaFon application Personal account. It is not necessary to enter the application - the remaining minutes, SMS, megabytes, balance of the Personal account will be displayed on the screen of your smartphone.

  For the widget to work, install the MegaFon application on your smartphone / tablet Personal account. For Android OS, the application must be installed in the smartphone's memory, not in the SD memory. Go to your smartphone settings and activate the widget.

  The appearance of the widget and the number of residues that will simultaneously be displayed on the smartphone screen differ depending on the OS.

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• Mobile Internet

  • What to do if the mobile Internet does not work or the speed has decreased?
    1. Check your balance and replenish it if necessary. To check the balance, type the command * 100 # or go to your Personal Account. The Internet works only with a positive balance. If you recently topped up your account, wait a few minutes for the Internet to work again.
    2. Check the rest of the internet package. Open the MegaFon application or go to your Personal Account and in the "Services" section, select Service package balances. If the included volume of the Internet is over, connect one of the options to extend the Internet.
    3. Check if your Mobile Internet service is connected by typing the command * 105 * 4 * 4 #
    4. Make sure you have Data Transfer enabled. You can check this in the settings of your smartphone or tablet in the "Data connection", "Data connection" or "Mobile network" section (the name may differ in different devices).
    5. Reboot the device (switch off and on).
    6. Turn off Wi-Fi on your smartphone / tablet (when using a router from MegaFon, Wi-Fi must remain on).
    7. Move the SIM card to another device. If mobile Internet does not work in another device either, contact the nearest MegaFon salon with an identity document to replace the SIM card. When replacing the SIM card, the phone number will not change, the service is provided free of charge.
       To find out the address of the nearest salon, open the MegaFon application.
    8. When using the Internet via a modem/router: Reinstall the MegaFon Internet application, try connecting the modem/router to a different USB port on your computer, update your modem/router software. You can download the latest versions of the software for free from the MegaFon online store. Find your modem or router in the directory and go to the "Files" tab.

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  • What is 4G+, how to start using it and how does the transition from 2G/3G network to 4G+ happen?

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  • How to top up an account?

    Choose any convenient way:

    1. Top up your account with a bank card or electronic wallet in the Payment section.
    2. On the main page of your Personal Account, you can replenish your account, as well as the account of another Megafon subscriber, with a bank card.
    3. Set up Autopayment yourself in your Personal Account on the website or contact a specialist in the MegaFon salon for help. With this service, the balance will be replenished automatically from your bank card.
    4. If it is not possible to pay right now, use the Promised payment service.
    5. Another MegaFon subscriber can transfer money to you from his account using the Mobile transfer service. To send a request to another subscriber, use the free Pay for me service.
    6. If you are a client of Sberbank and your bank card is linked to a phone number, enter the required amount in an SMS and send it to the number or use the Sberbank-Online application.

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  • How to stay in touch with a negative or zero balance?

    You have already activated the Zero Problems service, with which you can receive SMS, calls in your Home region and call toll-free numbers and 8-800 550-05-00 in Russia.

    The service is connected free of charge, there is no subscription fee.

    The service is available only in the Home region within 30 days from the moment of blocking. Roaming does not work.

    To call with an insufficient balance, use the service Call at the expense of a friend, and your interlocutor will pay for the call. Dial " 000 ” and subscriber number, starting with “ 8 " or " 7 ", For example: 000792ХXXXXXXX.

    The service is valid only for calls to MegaFon numbers.

    To credit a conditional amount to your account at any convenient time and continue using mobile services, activate the Promised payment by typing the command * 106 # . The service is paid.

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    The detailed report has all the information about calls, SMS, MMS and Internet access with date, time, duration and cost for a certain period. You can also find information about roaming costs.

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    • For what period can I get the details?

      You can order one-time detailing for one or several days, periodic - for a calendar month or receive a summary of all accruals and payments on a monthly basis.

      Your details are stored for 36 calendar months (even after termination of the contract).

      If you have activated the "Periodic invoice detailing" service, then a detailed report is sent to your e-mail once a month (approximately on the 10th day of each month). You can receive a report the next month after connecting the service.

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    You can get it in several ways:

    • free of charge in the Personal Account or the MegaFon application;
    • free of charge by e-mail;
    • by mail, the cost of the service is 100 ₽ per month;
    • in the nearest salon, in this case the cost will be 50 ₽ for each day of ordered detailing.

    In the Personal Account, you can order details for the last 6 calendar months. Information for an earlier date can be ordered at the nearest salon.

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    • Why can not all information be indicated in the detail?

      The subscription fee is charged in accordance with the Subscription Terms.

      To find out which subscriptions are connected, go to your Personal Account, select the "Services and Options" section, the "My" subsection, which will display a list of subscriptions connected to your subscription number

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    • How to unsubscribe?

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    • Can I listen to the recording of my telephone conversation?

      MegaFon does not record calls from subscribers.

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    • How to set up call forwarding?

      You can set or cancel call forwarding in the phone menu or in your Personal Account. See the terms and cost of setting up call forwarding on the service page.

      If the set call forwarding does not work, check if there are any restrictions on your number and if the number is correct.

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    To find out who called you while the phone was turned off, out of network coverage or while you could not answer, activate the Who called+ service. You will receive a missed call SMS on behalf of the person who tried to call you. The SMS will indicate the number and time of calls.

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    • What is VoLTE technology and what do you need to use it?

      The service is available to MegaFon subscribers on all tariffs, it is provided both in the Home region and in roaming.

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    • • You have automatically activated the service I got a call from S . You will receive a notification in the form of a missed call from the person who tried to reach you, indicating the time and number of calls. The service is free.
      • Activate the Who called+ service. You will receive SMS about a missed call or voice messages on the answering machine. When “Who called+” is connected, the “I got a call from S” service will automatically turn off.

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  • Emergency help

    • How to call the emergency service?

      Single emergency call number:

      1 - Fire Department;

      2 - police;

      3 - emergency;

      4 — emergency service of the gas network.

      Emergency phone numbers:

      Emergency - ;

      Calls to emergency numbers are free. You can call if there is no money on the account, and even from a phone without a SIM card.

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    • What should I do if my phone is lost or stolen?

      Block the number.

      Free blocking period - 7 days. Then the monthly fee starts to be written off. All communication services on the number before the blocking is activated are paid by you. If your phone is stolen or lost, please let us know as soon as possible. This is necessary so that a thief or a person who finds your phone cannot use the money in your account.

      Get a new SIM card with your old number.

      Try to find a phone.

      Contact the police and write a statement about the theft. Your phone may be found.

      If you've lost your iPhone or iPad, use the Find My iPhone feature.

      If you have lost your Android phone, use the find device function.

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    • How to protect yourself from scammers?

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    • How are emergency communications services provided?

  • Roaming

    • How to use communication services while traveling in Russia and around the world?

      When traveling around our country, no additional actions are required to use communication services. The only condition is that you must have a positive balance.

      When you leave for other countries, as well as for the Republic of Crimea and the city of Sevastopol, where there is no MegaFon network, you need to make sure that you have activated the Roaming service. It is needed so that you can use communication services in the networks of other operators.

      • 8 800 550-05-00 +7 926 111-05-00 from anywhere in the world;
      • Personal account or MegaFon application;
      • contact the MegaFon salon with a passport.

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    The cost of communication services while traveling in Russia may differ from the cost in the Home region. You can find detailed conditions in your Personal Account, in the description of your tariff or with the help of a free team * 139 #

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    There is no MegaFon network in the Republic of Crimea and the city of Sevastopol, so make sure that you have activated the Roaming service before your trip. It is needed so that you can use communication services in the networks of other operators.

    How to find out if roaming is enabled on your number:

    • call the Support Service at 8 800 550 0500 in Russia or +7 926 111-05-00 from anywhere in the world;
    • write to the support chat in your Personal Account or the MegaFon application;
    • contact the MegaFon salon with a passport.

    You can find out the cost of services on the page or in the description of your tariff.

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    • How to connect and disconnect services in roaming and spend less at the same time?

      The easiest and most convenient way is the MegaFon mobile application or Personal Account. You will be able to check the balance, enable or disable services and options, order itemization of expenses and ask a support question in the chat.

      In roaming, you do not need to change the mobile Internet settings.

      Note!

      Some phones may restrict data roaming. Go to settings and check if mobile internet is enabled while roaming.

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    • Why is my mobile internet not working while roaming?
      • Not enough money in the account. Check the balance and replenish it if necessary.
      • The phone cannot find the network.
        Try restarting your phone and select the network manually. Go to the settings, find the item "Network selection / Operator", select "Manual" or deselect "Automatic". Select a network from the proposed list. When the phone connects to the network, Internet access will appear.
      • Data roaming is disabled in the phone settings.
        Go to settings and check if mobile internet is enabled while roaming.

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