How to return the wrong beeline payment. How to return an erroneous Beeline payment, how to write an application: step by step instructions. Quick ways to get your money back

Erroneous payments to mobile numbers are not uncommon. Someone is mistaken often, but for someone it is nonsense. One way or another, if the payment was made to the wrong Beeline number, then it is possible to return the money with a high degree of probability. There are several ways to return an erroneous payment to Beeline. This will be discussed later in the article.

call center

To return an erroneous payment, it is not at all necessary to go to the company's office. Sometimes it is enough to contact the call center. Here, of course, it will be checked. To this end, the operator will ask you a few questions. And to answer these questions intelligibly, you need to keep the check.

Sometimes they may ask for passport data. You shouldn't be afraid of this. After a short period of time, if the operator is convinced that you are right, the money will go to the desired number. The Beeline call center is guaranteed to be able to help you only if the amount of the erroneous payment does not exceed 200 rubles.

When calling the call center, you must wait until all items of the automatic menu are announced. After that, you will be connected to an operator who will help in resolving this issue. If the line is currently overloaded, you will have to wait until the operator is free.

By the way, you can call the subscriber service in case of other problems. The call center number is 0611. It works exclusively for Beeline mobile numbers. From a landline phone or from the number of an operator of another network, you can call the call center at the number given on the official website of the described operator. You can ask for help in returning an erroneous payment to Beeline even from abroad, while in roaming.

All calls are free within the network. The only exceptions are calls from SIM cards of foreign operators or landlines located in other countries. In this case, you will have to pay for the call at the rate provided by the operator of another country. During the conversation, a recording is made, and in case of inadequate behavior of an employee of the Beeline call center, you can file a complaint against him.

Automatic service

An erroneous payment in Beeline can be canceled even without contacting the call center operator. Automatic service will help to return the amount up to 3,000 rubles. And you can use the service by dialing the number 07222.

By the way, you can automatically connect the special service "Autopayment" from "Beeline". This service is good because in some way it will save the subscriber from mistakes. He will not forget and confuse the numbers, since the required amount will be debited from the card at a certain moment. This is also a great way to avoid red tape with the return of money sent by mistake.

USSD command

To avoid contacts with Beeline offices and significantly save time, you can simply use a special USSD command to return funds. This command is *788#. Convenient, fast, simple. Beeline has just a huge number of such teams. All of them facilitate cooperation with this company, reducing almost all the necessary requests to a set of characters that you just need to enter and click on "call".

Official website of "Beeline"

On the official website of the company, you can also return an erroneous payment to Beeline. This can be done in a special subsection or easier - by the link offered here. Also on this site you can find current support numbers and various commands if already known ones do not work.

Before starting work, you must not forget to indicate the correct region and locality, if one is on the list, since the site automatically issues only the Moscow page.

Transfer to number

As you can see, everything is simple. But transferring money to the desired number, if the payment amount exceeded 3,000 rubles, will not work in a “contactless” way. This is the policy of the company. To transfer to a number in this case, you need to fill out an application, a sample of which can be obtained at any Beeline office. A check must also be attached to it. Among other things, it is necessary to enter in the application both all the correct passport data of the owner of the number, and the erroneous number to which the payment was made.

Social media

You can even ask for help in returning money spent on another phone number through social networks. This is done in the official groups of the Beeline company. Every Russian or foreigner who owns the number of the named operator can take advantage of such assistance if he is registered on VKontakte, Facebook or Odnoklassniki.

Refund

How to return an erroneous payment with real money? To do this, it is best to contact the Beeline service center. The fact is that it is not always possible to return the money without leaving home. Such categories, as already mentioned, include an erroneously sent amount that exceeds 3,000 rubles, or a number whose code starts with 6.

Also, it will not be possible to return the money automatically if the erroneous payment was made by accident not on Beeline. At the office, employees will give you a sample application. In the case of non-cash, full details must be indicated. Of course, this applies to the card with which the payment was made.

The application can be downloaded, completed and scanned. The scan along with the scan of the check will need to be sent to the official website of the company in a special section. After consideration, the transfer of money to the card is carried out in the same way as when visiting the office in person. You will have to go for cash, because no one will deliver it home.

In general, a refund occurs in the same way as a replenishment. If the replenishment was made in cash, then the cash will be returned if an erroneous payment was made to Beeline from a bank card, - electronic money.

You can return the money in the same way, only online, by writing a letter to the company's email box. To do this, you need to scan the completed (taken on the Beeline website) application, attaching a scanned check to it. This e-mail is listed on the official website of the operator.

Return periods

Keep in mind that you may not receive a refund right away at the time of application. The transfer of an erroneous Beeline payment can be expected within 2 weeks from the date of application. But, as a rule, more than 4 days is not required for this.

If for some reason the refund did not occur, you need to contact the company's employees for help. To do this, you need to contact the call center and ask to check the status of the payment.

Wrong recipient

When money is credited to the phone account, it is not known from whom and from where, not everyone begins to rejoice and spend it furiously. In the event of such an incident, it would indeed be correct to wait a while. Perhaps the person who made a mistake will call and ask for a refund.

If there is no financial or any other opportunity at the moment, then still try to provide the person who made a mistake with all possible assistance and not prevent the return of the entire amount. If there is no call for a long time, no office will tell you where the money came from. Then you can consider these funds as your own and safely use them.

Try to be responsible and go towards the person. Anyone can be in this situation, including you and your loved ones. You can return an erroneous Beeline payment without leaving your home. To replenish the account of other subscribers (both Beeline and other operators) there is a special service called "Mobile Payment". With its help, you can transfer money to mobile phone accounts even abroad, but only to numbers registered in the CIS.

Moreover, this service can be used even for other purposes, using the phone balance as real money. But some people are afraid to send money back from the phone in order to avoid falling into scammers' schemes. If there is such a fear, ask the person to issue an erroneous payment and do not send anything back. But at the same time, do not spend the amount that "fell" on the SIM card from strangers.

When the money is not returned

The money will not be returned if there is no money left on the account of the erroneous recipient. If part of the money is spent, the rest will be returned. There will be no returns after replenishing the account of an erroneous number by the subscriber himself in the future. Remember that this is still your mistake.

The interest that was taken during an erroneous payment to Beeline, Qiwi or another payment system will not be returned either. Only what reaches Beeline will return. And if you apply later than 2 weeks after the transaction or any other payment, it will be too late, and the funds will not return to your pocket either. Timely treatment in such a situation can save you money and nerves.

The non-return will also be in case of an error with a number greater than 2 digits. Sometimes money back schemes are used by scammers. For example, the well-known SMS “put money on this number”, indicating that some person is in trouble, often work, even though everyone seems to know about this “divorce”.

Thus, scammers, gaining a certain amount on the “left” SIM card, withdraw funds, and the company does not have time to return everything to a conscientious client. Therefore, it is necessary to check the numbers several times when replenishing, especially when it comes to large amounts!

A hacker attack is never ruled out. After all, the age of advanced technologies is in the yard. When attacked by criminals, it is also impossible to demand your money back from Beeline. In this case, you need to contact the competent authorities of the executive branch of government.

Have you ever had cases when you mistakenly replenished the balance of someone else's SIM card? If not, avoid them in the future by being careful about your phone number. And if it was not possible to avoid, return the erroneous payment. How to do this, we will tell.
Any operator providing telecommunication services understands that each subscriber can make a mistake when replenishing a personal account or transferring money to the balance of another subscriber number. And service providers, be it Megafon, MTS, Tele2, Beeline, always meet the needs of their customers and give them the opportunity to correct an unfortunate mistake. Another thing is that many subscribers do not even suspect that erroneous payments can be returned. They simply lose money and try to be more careful the next time they top up their balance or transfer funds to another SIM card account.

And all you had to do was use one of the methods, including remote, and return the payment. Here we will consider all options for returning erroneous payments. And you have to choose for yourself the option that is right for your situation.

How to return an erroneous Beeline payment remotely

If you went to the official resource of a mobile service provider, in this case we are talking about Beeline, you should have seen instructions created specifically for such force majeure situations. If the subscriber makes a mistake when dialing the number and sends a payment to someone else's SIM card, the operator gives him the opportunity to correct his mistake. We will try to supplement the operator's instructions and talk about the nuances and difficulties that arise during the return procedure. So that even the most unprepared users understand what to do if the money went to the wrong place.

Select the "Balance and payment" section.

We go to the category "".

In this category, the conditions for the return of funds to the correct number will be indicated.

Fill out the form and click on the button "Request code in SMS"

To correct the error by returning the payment to the sender, you must select one of the options:

• Call the Beeline customer support center.
• Visit the operator's office.
• Write a letter to the company's email address.

If you are unable to leave the house, we will first try to return your funds remotely. But we immediately warn you: this method does not work in all situations (it all depends on what kind of mistake you made when sending the payment).

So, under what situations can the error be corrected without placing the company's office? The remote method is effective if you replenished your account in the amount of up to 500 rubles in a self-service terminal and made a mistake in a maximum of 2 digits. In this case, dial the service number 0611 and wait for a connection with a "live" operator. After connecting, explain the situation and prove that it was you who sent the payment by mistake. How to prove? Name the amount of money sent to someone else's number, the time of payment. After verification, the consultant of the support center will make an application, and the payment will be corrected after some time.

That's how easy and simple we returned to our balance a payment sent by mistake. But only payments are returned so easily, the amount of which does not exceed 500 rubles, and the error in the numbers is the minimum amount. If the payment is larger and the errors in the figures are significant, the refund will take longer.

If the subscriber, who received your payment by mistake, spent the money, a refund is not possible.

What to do if you cannot correct a payment through the call center

If you entered 3 digits or more incorrectly and sent a payment over 500 rubles, a simple call to the customer support center will not fix the situation. You will have to go to the nearest office of the company. Before leaving the house, do not forget to put your identity document and the check issued at the terminal. At the office, you will need to fill out an application of your choice:

1. Do you want funds transferred by mistake to be returned to your SIM card balance?
2. Or do you want to receive them in cash?

Choose the first or second option and fill out the application. After some time, the erroneous payment will be corrected. So it is written in the instructions on the operator's website. But there are negative reviews on the network, according to which one can judge that not everything goes so smoothly when returning a payment sent due to carelessness. Most of the complaints relate to the return of large transfer amounts.

We decided to check and sent, though not a very large amount of 1250 rubles, to someone else's subscriber number. After visiting the office, our submitted application was reviewed and the funds were returned to the required SIM card. The procedure for correcting the erroneous payment took a little more than a week. Perhaps, if we made a mistake when transferring 5 thousand rubles, we would encounter the problems that users are talking about.

A request for a refund can also be sent to the operator's email address. How to write it correctly is indicated on the official Beeline website. Attach a copy of the receipt to the letter. Send the application for payment adjustment to the address specified in the Contacts.

Quite often it happens that when replenishing your account, the subscriber accidentally transfers money to someone else's number. To do this, you do not need to make many mistakes, it is enough to incorrectly indicate one digit of the number. Beeline is loyal to erroneous payments and meets users halfway if they put money on a different balance. Sometimes, in order to return your funds, it is not necessary to visit the office, stand at the bank and fill out various types of applications.

An incorrect translation can be returned only in those situations where the user has proof of the fact of payment. Here it is necessary to provide a check of payment terminals before the money is credited to the account. When replenishing your account via the Internet, you can print the receipt yourself in the section provided for this purpose. This option is present in almost all electronic systems.

return system

When you put money on the wrong number, Beeline gives you the opportunity to return it with one of the options:

1. A call to the service center at 8 800 700 0611 or 0611 (when a small amount equivalent to 200 rubles was transferred). In this case, the operator must provide the following information:

• phone number from which you need to return the funds;
• date and time of the operation (indicated in the receipt);
• personal passport details.

After checking the information, the operator will automatically restore the user's previous balance.

1. Return request sent to [email protected]
2. Visiting the operator's office with a printout of the receipt and a passport.

Reference! When the number where the money was incorrectly sent does not have the required amount, it will be impossible to return them.

Since recharge vouchers have sunk into oblivion, most cellular subscribers have been replenishing their accounts from electronic wallets, through Internet banking, or through terminals.

Unfortunately, the use of such methods of depositing an account is fraught with errors, because with the spread of similar technologies, we have become less attentive to such nuances. However, if you are a Beeline subscriber and mistakenly put money on the wrong number, then you have the opportunity to make a refund of the erroneous payment. And we will talk about how to do this in our today's article.

3 ways to return money for an erroneous payment to Beeline

When faced with an error when replenishing your account, do not panic, remember that with a high degree of probability you will be able to successfully return the funds spent. And the probability of your success with the return directly depends on the conditions of the return service, which are as follows:

• The amount of an erroneous transaction does not exceed 3 thousand rubles;
• No more than two weeks have passed since the funds were credited;
• The error in the phone number to which the money was sent does not exceed two incorrectly entered digits;
• The payment went to the Beeline number, and it does not start with a six.

In the event that all conditions are met, you have a good chance of a successful return of the money spent.

Your next steps should be to use one of the three relevant methods for returning funds:

• Using the portal perenos.beeline.ru;
• Call to number 07222 ;
• Using a USSD Request *278# .

Following these steps will allow you to quickly and without any problems credit the payment to your number.

If suddenly an erroneous payment does not meet any of the conditions described above, you will need to write a corresponding application for Beeline in order to successfully return it. Returns can occur in two different ways:

• According to the details specified in the application. (This option is ideal for subscribers who replenished their account through payment terminals or third-party Internet resources, because the return of payment according to the sender's details in this case will not guarantee the receipt of money by the subscriber. In addition, this method is also suitable if the subscriber suddenly just wants to refuse replenishment altogether.);
• To the correct mobile number. By specifying the correct details, the payment will go where it was actually addressed. (This option is suitable for the subscriber if he does not want to return the spent funds to himself, but simply wants to redirect them to his phone number).

In these situations, the forms of applications to be filled out are somewhat different, so below we will pay attention to both situations.

Application for the return of an erroneous payment to a Beeline number

If you want to transfer money from the number to which they were sent by mistake to your phone, you can download the corresponding application form from the following link.

The application will need to fill in the missing data, including:

• Full name and passport data;
• payment amount;
• The number to which the money was sent by mistake;
• My phone number.

The application itself should be taken to any of the Beeline customer service centers.

Application for the return of an erroneous Beeline payment by details

In the event that you just want to return the money spent on replenishing someone else's account, and not credit it to your number, you will need to fill out a slightly different application. The form can be downloaded from this link.

All empty fields must be filled in, and all bank details must be correctly indicated, according to which funds will be returned to you in the future.

As for the subscriber whose account was erroneously replenished, he will receive a message from Beeline with the text "A mistakenly credited payment has been deducted from you."

If, for some reason, you accidentally replenished the account of a subscriber not of Beeline, but of another telecom operator, then in this case you need to urgently contact the operator to whose account you sent the funds, as well as to support the bank (or terminal) through which the payment was made .

Is it possible to return an erroneous Beeline payment? According to the statistics of the mobile operator, an error when sending money is not so uncommon. Taking care of the comfort of its customers, the provider offers subscribers several ways through which they can return their savings.

When do you need to return a payment?

How long does it take to get my money back when topping up the wrong number? If, when replenishing the account, the subscriber deposited funds by mistake to the account of an unknown person, a request for a refund must be submitted within the next 4 days.

If you need to return money to a bank card, a refund is possible only if the transfer was made from the same plastic.

The service for returning funds transferred to Beeline has a certain set of rules. To return their money, the user must read the following provisions:

1. The transfer amount should not exceed 3 thousand rubles;
2. When forwarding, the user made no more than 2 mistakes in writing the number;
3. The subscriber's number cannot start with the number "6", only with "8 6ХХХХХХХХХ";
4. No more than 4 days have passed since the write-off;
5. The user's phone number belongs to the Beeline mobile provider. You can check this by sending a USSD request * 444 * number # .

Attention! If any point goes against your situation, the problem can only be solved through the office of the company.

If all the above rules are met, the automatic decision to transfer funds can be canceled in several ways. The most popular methods of returning money to Beeline are:

1. A call to a special phone. To do this, make a call to 07222, and then follow the instructions;
2. Sending a USSD command. To do this, dial the digital code * 278 # on your mobile phone, and then follow the prompts of the system.

In addition, you can transfer funds back:

1. Through a call to the technical support of the provider.
2. Through the office.
3. Through a dedicated website.

Let's consider the last three methods in detail.

However, if such a method exists, we cannot but tell about it. So, for manipulation, call tel. 0611 (for mobile), or 8 800 700 0611 (for any telephone device).

After connecting, tell the manager about the purpose of your appeal, provide personal data, indicate the method by which you made the payment, date and time. You also need to specify the amount and phone number to which the payment went.

An application for a refund can be written directly at the office of the cellular provider. To do this, you need to come to the nearest branch with a passport and a payment receipt (paper or electronic format), and contact a free consultant.

Next, the client will be asked to fill out the appropriate application. After rechecking the information, the erroneous transfer will be returned to the subscriber's card. Also, funds can be received in cash at the VimpelCom cash desks.

Refund via email

Incorrectly transferred money from a Beeline account can also be returned via the Internet. To do this, you need to go to your personal account, find a feedback point, and send a letter with all the data and details (scan of the application, photo / copy of the receipt) to the address [email protected]

After that, the operator will check the subscriber's application and inform about the details of the refund.

What to do if Beeline is incorrectly credited from a bank card? In this case, the subscriber will need to contact the provider's office, with a passport and a check. You can find out the addresses of Beeline branches on the provider's website, or by calling 0611. Calls to the technical support phone are free.

In addition, in case of incorrect debiting of money from the Sberbank card, the client can send an application in electronic format to the address [email protected] A scan of the application and receipt must be attached to the letter.

But what if the funds were mistakenly transferred to your Beeline account? Do I need to return money from Beeline back?

The question is of course rhetorical, and the outcome of the case depends only on the upbringing of the person. But if we talk about the case, then even when contacting the office, you will not be able to return the money, since the operator does not know to whom the payment was intended.

And if the sender applies for a refund, the funds will be debited from the balance without your knowledge.